How to Negotiate Successfully

Is your debtor refusing to pay the full amount of an invoice?

You may have to negotiate.

Preparation for negotiation is often the most important factor in achieving a successful outcome. Preparation includes:

• Organizing your thoughts – You may choose to create a written outline. Don’t get caught up in the trivial details involving small amounts of money or increments of time. 
• Writing down a list of goals – List goals for the negotiation that may help you get paid. Your goals may include key invoices that you want paid, the amount you hope to collect, or the date by which you want payment.
• Prioritizing your goals – Number your goals, or put an asterisk next to the ones that are crucial and a question mark next to the ones that can be compromised.

Learn what other steps you can take to prepare for negotiation!

We Specialize in Debt Collections in Michigan!

At Muller, Muller, Richmond, & Harms, P.C., our attorneys specialize in debt collections in Michigan. We can help you build a strategy customized to fit your business needs. We want to ensure that you receive the best possible outcome in pursuing your case.

Let our experts handle all the work for you! Fill out the information form on our “Contact Us” page, or give us a call at 248-645-2440 to ask questions and figure out your next steps. Don’t let the money owed to you go away – get started today! We look forward to hearing from you.

Preparing to Negotiate

Have you reached an impasse with your debtor?

You may have to negotiate. The good news is, you’re probably better at negotiation than you think.

There’s no master list of all the skills necessary for successful negotiation, but, here’s a simple maxim: Negotiation is 90 percent motivation and 10 percent intelligence. In other words, if you’re highly motivated to solve the problem, you’re much more likely to succeed in a negotiation.

Many people are too tentative when negotiating. They worry that they won’t strike the best possible deal or that they’ll be unsuccessful in dealing with their opponent, particularly when they’re up against attorneys or other professionals. Worry causes many people to get bogged down in the details and forget to look at the big picture.

Learn what steps you can take to prepare for negotiation!

We Specialize in Debt Collections in Michigan!

At Muller, Muller, Richmond, & Harms, P.C., our attorneys specialize in debt collections in Michigan. We can help you build a strategy customized to fit your business needs. We want to ensure that you receive the best possible outcome in pursuing your case.

Let our experts handle all the work for you! Fill out the information form on our “Contact Us” page, or give us a call at 248-645-2440 to ask questions and figure out your next steps. Don’t let the money owed to you go away – get started today! We look forward to hearing from you.

How to Respond to Common Disputes

Do you want to resolve customer disputes quickly?

You’ll need to get the specifics of the complaint. Here’s an example of a common situation:

The customer says: “Your billings are messed up” or “I’ve been overcharged.”

You need to inquire:

• What exactly do they mean? Make inquiries to turn this from a vague complaint to specific objections about specific billings. For example, was the customer billed twice for the same order? Did you forget to credit them for a returned shipment? Was the price of the order misquoted?
• Which invoices are you referring to? Get the information you need to verify the complaint, track down any error, and either fix any wrongdoings or establish that their objection isn’t valid. 

Learn what to do in other common situations!

Collection Services in Michigan

At Muller, Muller, Richmond, & Harms, P.C., our attorneys specialize in debt collection services in Michigan. We can help you build a strategy customized to fit your business needs. We want to ensure you receive the best possible outcome in pursuing your case.

Fill out the information on our “Contact Us” page or give us a call at 248-645-2440 for collection services in Michigan. 

Resolving Disputes: Asking, Then Listening

Do you have difficult customers who complain often?

When a customer has a complaint, sometimes the best way to get the information you need is to ask a simple question: “What seems to be the problem?” You then must listen carefully and analytically to your customer’s response.

Here’s one example:

The customer says: “The salesperson messed up the order.”

You need to inquire:

• Which salesperson? Ask for the salesperson’s name and other pertinent information, such as what office the person works in, so you can track them down for comment.
• What does “messed up” mean, exactly? Get specifics of the conversations or representations, so you can figure out how to respond to and overcome the objections.
• What invoices are in question and what specific issues are being raised in relation to each of those invoices?

Learn other situations that this strategy works for on our website.

Collection Services in Michigan

Is your customer refusing to pay even after multiple requests?

You may need collection services.

At Muller, Muller, Richmond, & Harms, P.C., our attorneys specialize in debt collection services in Michigan. We can help you build a strategy customized to fit your business needs. We want to ensure you receive the best possible outcome in pursuing your case.

Fill out the information on our “Contact Us” page or give us a call at 248-645-2440 for collection services in Michigan. 

Take Control of Your Cash Flow

 Are your late-paying customers impacting your cash flow?

Here are some items to consider:

Be ready to respond to customer bad habits – Communicate with your customers. Let them know slowdowns in payment habits aren’t acceptable, and prompt them to make payments. After a second late payment, inform the customer that you may have to take steps to correct late payment habits, such as suspending their credit terms.

Be considerate, yet firm – No need to panic and ruin a relationship at this point. Your communication at this stage is still very polite, yet firm enough to display your dissatisfaction – such as notifying your customer that a privilege, such as favorable credit terms or 24/7 availability of goods or services, may be suspended until your confidence in their payment habits is restored.

Learn more general cash flow controls on our website!

Debt Collection Services in Michigan

Do slow paying customers impact the health of your business?

Get the money you’re owed with help from Muller Law Firm. Our collection attorneys will fight for your creditor’s rights! With offices in Birmingham and Grand Rapids, we handle claims against debtors located in Michigan, even if you are located out of state or out of the country.

Fill out the information on our “Contact Us” page or give us a call at 248-645-2440 for collection services in Michigan. 

How to Keep Your Cash Flow Steady

 Have you noticed a decline in prompt payments from customers?

A domino effect occurs when your customers fail to pay your company on time – resulting in your company’s inability to pay its creditors on time. To keep your cash flow positive and sufficient to cover your company’s bills, you must implement some general controls as a part of your credit policy.

Be aware of slowing payments – This is a big red flag! Watch for any signs of deterioration in paying habits. While one late payment may not break the bank, a late payment shows a disregard for your company’s payment terms – such that even one late payment does justify a polite nudge to the customer. The nudge can be a compliment such as, “thank you for the payment,” combined with a reminder of your payment terms, “please keep in mind the payment terms.”  

Learn more general cash flow controls on our website!

Debt Collection Services in Michigan

Get the money you’re owed with help from Muller Law Firm. Our collection attorneys will fight for your creditor’s rights! With offices in Birmingham and Grand Rapids, we handle claims against debtors located in Michigan, even if you are located out of state or out of the country.

Fill out the information on our “Contact Us” page or give us a call at 248-645-2440 for collection services in Michigan. 

How to Decide Which Customers Deserve Credit

Are you considering extending credit to a customer?

Do you want to prevent collection headaches?

You may want to examine these factors:

Past transactions: Their history with you is spotty or outright bad – maybe the owners have lied, paid late, or bounced a check. 

Days sales outstanding (DSO): DSO gives you quick insight into how a customer manages their cash flow and how long you’re likely to have to wait for payment. 

Bankruptcy: Extending credit to customers who have filed bankruptcy but are allowed to continue in business is very risky. Don’t forget, the customer wouldn’t be in bankruptcy if they didn’t have serious financial problems. 

Learn more factors that determine credit-worthiness on our website!

In Need of Collection Services in Michigan?

Has one of your high-risk customers become a debtor? We can help! With offices in Birmingham and Grand Rapids, we handle claims against debtors located in Michigan, even if you are located out of state or out of the country.

Fill out the information on our “Contact Us” page or give us a call at 248-645-2440 for collection services in Michigan. 

How Can You Spot a High-Risk Customer?

Regardless of how much profit you have built into your products or services, some customers pose too much risk and should not get credit. So, what does a high-risk customer look like? 

Here are the biggest warning signs:

Balance sheets: The customer’s balance sheets and operating statements show a declining net worth.

Operating statements: The operating statements reflect a downward trend in sales or profits, or both.

Credit reports: The credit report shows deterioration in their payment habits. For example, a customer that used to pay in 30 days now pays in 60 days.

Learn more high-risk customer warning signs on our website!

In Need of Collection Services in Michigan?

Has one of your high-risk customers become a debtor? We can help! With offices in Birmingham and Grand Rapids, we handle claims against debtors located in Michigan, even if you are located out of state or out of the country.

Fill out the information on our “Contact Us” page or give us a call at 248-645-2440 for collection services in Michigan. 

Using Public Records and Directories to Find Your Debtor

Public records may be available through government websites or through the old-fashioned means of going to a government office and either searching records yourself or asking a clerk to search them for you.

What You Can Find from Public Records

• UCC Filings: Reveal whether other creditors have filed claims against your collateral, granting them a security interest and notice to you that you may not touch.
• Business and Profession Licenses: Reveal whether the business or its principals are properly licensed in their field or profession and may also reveal disciplinary history.
• Judgements: Reveal outcome of litigation between parties involving your debtor and the amounts due under any judgements. If you find out that your debtor has several unsatisfied judgements, you may end up standing in line behind these judgement creditors when you try to collect.  This knowledge may lead you to determine that litigation is not the optimum strategy.

Read the full article on our website for more public records resources!

Debt Collection Services in Michigan Since 1961!

Since 1961, our top-rated lawyers have been dedicated to professionally and aggressively pursuing the money you’re owed in a straightforward, ethical manner. With offices in Birmingham and Grand Rapids, we handle claims against debtors located in Michigan, even if you are located out of state or out of the country.

If you want to use debt collection services in Michigan, your first step is easy. Fill out the information form on our “Contact Us” page, or give us a call at 248-645-2440, to ask questions and figure out your next steps. Don’t let the money owed to you go away- get started today! We look forward to hearing from you.

How to Use Government Records to Find Debtors

Having trouble locating your debtor?

Government and public directories can aid in your skip tracing endeavor. Many federal, state, county, and local records are now available online, usually for free and without requiring a password. 

What Different Levels of Government Can Provide:

• Federal Government: You can access federal courts through US Courts.gov. You can obtain court records, including bankruptcy records, through Pacer. The American Bankruptcy Institute can provide bankruptcy case opinions for a fee. 
• State Government: The state may be able to provide 
• Records of corporations, limited liability companies, and other legal entities
• Driving records (often only available for specific purposes)
• Boat and vehicle registrations (sometimes not accessible by the public)
• Criminal record information (confirmation of whether a debtor is incarcerated, sometimes complete with a debtor’s photo)

See more government resources you can use to find debtors.

Debt Collection Services in Michigan Since 1961!

Since 1961, our top-rated lawyers have been dedicated to professionally and aggressively pursuing the money you’re owed in a straightforward, ethical manner. With offices in Birmingham and Grand Rapids, we handle claims against debtors located in Michigan, even if you are located out of state or out of the country.

If you want to use debt collection services in Michigan, your first step is easy. Fill out the information form on our “Contact Us” page, or give us a call at 248-645-2440, to ask questions and figure out your next steps. Don’t let the money owed to you go away- get started today! We look forward to hearing from you.

How to Counter Debtor Stall Tactics

Does your debtor come up with excuses for why they haven’t paid?

Here are some common stall tactics and ways you can counter them:

Stall Tactic 1: “I have a problem with some of your invoicing; the numbers don’t make sense to me.”

Solution: Review each invoice or explain how your invoicing system works until you relieve the customer’s concerns.

Stall Tactic 2: “I had a problem with some of your goods and services and my customers aren’t happy; and because they aren’t paying me, I’m not going to pay you.”

Solution: Break down and resolve the specific concerns behind this statement.

See the full list of stall tactics on our website!

Time To Hire a Bill Collector in Michigan?

When you hire one of our expert attorneys, you can be sure that we will work hard to get the results you expect, and do it in an ethical, timely manner. We will aggressively seek what’s owed to you.

Contact our experienced collection firm to speak with a bill collector in Michigan today at (248) 645-2440 for an immediate resolution to your collection matters. 

Responding to Common Stall Tactics

Is your debtor stalling on their payments?

When people can’t or won’t pay what they owe, they trot out all sorts of excuses. Here are some of the most common stall tactics and what you can do to overcome them:

Stall Tactic: “I don’t have enough money on hand to pay you in full.”

Solution: Remind the debtor of possible untapped sources of funds: money can be borrowed from lines of credit, credit cards, advances, or even the old standby, friends and relatives.

See more stall tactics and solutions!

Time To Hire a Bill Collector in Michigan?

When you hire one of our expert attorneys, you can be sure that we will work hard to get the results you expect, and do it in an ethical, timely manner. We will aggressively seek what’s owed to you.

Contact our experienced collection firm to speak with a bill collector in Michigan today at (248) 645-2440 for an immediate resolution to your collection matters. 

Binding Vs. Nonbinding Disputes

Are you progressing through alternative dispute resolution?

Whichever form of ADR you choose, you must decide whether you want the result of the dispute to be binding or nonbinding:

Binding – You’re obligated to accept the outcome of the dispute resolution proceeding, and the final order takes the form of an enforceable contract. The final order may often be filed with a court and becomes enforceable as a court order or judgement.

Nonbinding – You may choose to accept or reject the mediator’s opinion. In other words, the mediator doesn’t come in and make the final ruling that is then entered with the court as a judgement.

Nonbinding ADR is a two-way street, and the other side also has the right to reject the result.

Most mediation proceedings aren’t binding. In contrast, arbitration proceedings usually are binding, and they’re usually structured so that the arbitrator’s order can be filed with a court and enforced as a judgement.

Learn more about alternative dispute resolution.

Experienced Collection Companies in Birmingham, Michigan

Need additional assistance with your claim?

If you’re a business owner, you should be spending your time conducting business rather than chasing down debts. Contact one of the most experienced collection companies in Michigan today at (248) 645-2440 for an immediate resolution to your collection matters. Let the experts worry about your collections, so you have more time to focus on growing your business.

Forms of Alternative Dispute Resolution

Do you want to avoid filing a formal lawsuit?

Alternative dispute resolution (ADR) is likely the best option for you. ADR comes in many forms. The two primary forms are:

• Mediation – A mediator helps the parties achieve a mutually agreeable resolution of their dispute.
• Arbitration – An arbitrator (or panel of arbitrators) reviews evidence, listens to the parties argue their case, and then issues a ruling deciding the dispute.

You may also choose a hybrid form of ADR, moving from mediation into arbitration: First, you mediate your claims until you reach an impasse. Then all remaining issues are decided by arbitration.

Learn more about the potential results of ADR.

Experienced Collection Companies in Birmingham, Michigan

Need additional assistance with your claim?

If you’re a business owner, you should be spending your time conducting business rather than chasing down debts. Contact one of the most experienced collection companies in Michigan today at (248) 645-2440 for an immediate resolution to your collection matters. Let the experts worry about your collections, so you have more time to focus on growing your business.

Tips for Collection Letters

Wondering how you can make your collection letter as effective as possible?

When you’re drafting your demand letter, keep in mind the following general concepts:

• Keep it short. No more than one page.
• Use simple words, short sentences, and frequent paragraphs. Your letter should be easy to read with no room for misinterpretation or misunderstanding. Be firm, convey urgency, and use action words.
• Customize the letter. Even if your letter is computer-generated, identify a specific recipient and reflect the specific invoices, dates, and amounts that are past due.
• Demand payment by a specific date. Don’t give the debtor any wiggle room.

Learn more about effective collection letters.

Debt Collection Services in Michigan Since 1961!

Since 1961, our top-rated lawyers have been dedicated to professionally and aggressively pursuing the money you’re owed in a straightforward, ethical manner. With offices in Birmingham and Grand Rapids, we handle claims against debtors located in Michigan, even if you are located out of state or out of the country.

If you want to use debt collection services in Michigan, your first step is easy. Fill out the information form on our “Contact Us” page, or give us a call at 248-645-2440, to ask questions and figure out your next steps. Don’t let the money owed to you go away- get started today! We look forward to hearing from you.

How to Write Effective Collection Letters

Has one of your customers become a debtor?

Want to learn how to write an effective collection letter?

The more you can customize your collection process, the more effective it becomes. Just as a journalist covers who, what, when, where, and why, you want to cover all the bases: be specific with dates, invoices, balances due, interest amounts, and due dates. Make sure your debtor knows how much they owe and when they need to pay it. Debtors are quick to grasp at the flimsiest straws. If you give them the opportunity, eventually you’ll hear a debtor claim that they didn’t pay you because they didn’t know how much to send or when or where to send it.

You can send your letter by any means that you believe will be effective, including regular mail, fax, email, or express mail. Overnight mail can sometimes help create a sense of urgency.

See more collection letter tips.

Debt Collection Services in Michigan Since 1961!

Since 1961, our top-rated lawyers have been dedicated to professionally and aggressively pursuing the money you’re owed in a straightforward, ethical manner. With offices in Birmingham and Grand Rapids, we handle claims against debtors located in Michigan, even if you are located out of state or out of the country.

If you want to use debt collection services in Michigan, your first step is easy. Fill out the information form on our “Contact Us” page, or give us a call at 248-645-2440, to ask questions and figure out your next steps. Don’t let the money owed to you go away- get started today! We look forward to hearing from you.

How to Listen to Your Debtor and Create Solutions

Is your debtor coming up with excuses?

You’ll hear all sorts of reasons why a customer hasn’t paid, including illness, injury to a key employee, a sudden downturn of business, and the debtor’s inability to collect their own receivables. In your collection calls, take the role of the problem solver and even make polite suggestions, such as: “I understand you’ve had some serious challenges, and I’ll work with you as much as I can. Can we arrange for at least half of this outstanding bill to be paid today with the remaining half in 30 days?” Your willingness to sympathize or bend the rules a bit in some, but not all, occasions can result in payment. 

Whatever the reason for nonpayment, check your notes. If the debtor has used similar excuses in the past, but you didn’t get paid promptly, you need to reconsider your extension of credit. Remind your customer: “I’ve heard that one before, we worked through it, and you still didn’t meet your commitment of payment.”

Hopefully the dispute is minor and can be resolved quickly in the first telephone call, so the entire bill can then be paid. Whatever the dispute, if it applies to only a portion of the debt, seek a commitment for payment of the undisputed amount before concluding the conversation.

Learn how to manage a phone call with your debtor.

Debt Collections in Michigan: We Fight for Your Creditors’ Rights!

Have you tried these call tactics and are still struggling with nonpayment?

Don’t let the stress of trying to contact and get results from a debtor weigh you down any longer! Contact our experienced collection firm to speak with an attorney about debt collections in Michigan today at (248) 645-2440 for an immediate resolution to your collection matters. We look forward to hearing from you!

Commons Problems You May Encounter with Debtors

Are calls with your debtors difficult?

Do you find it hard to reach a resolution with slow payors or no payors?

During collection calls, you need to maintain control over the conversation, but simultaneously listen carefully to what the debtor is saying. If the debtor is asking for more time, you should remain firm while encouraging prompt payment.

If the debtor raises a dispute, you need to pay close attention and make careful notes of the exact nature of their complaints. Try to hone in on the specifics of the dispute and figure out how you can address them.

Be prepared for the unexpected. Common problems include:

• Surprise on their end: You’re speaking with a representative of the debtor who isn’t familiar with the fact that the account is past due. Find out if you can speak to someone else, or offer to send over a statement of account or other helpful documents.
• Lack of documentation: Sometimes what can sound like stalling or a poor excuse turns out to be bad record keeping, and the person paying the bills lacks key documents. Getting paid may be as simple as providing your billing address or furnishing another copy of the statement or invoice.

See more common problems.

Debt Collections in Michigan: We Fight for Your Creditors’ Rights!

Have you tried these call tactics and are still struggling with nonpayment?

Don’t let the stress of trying to contact and get results from a debtor weigh you down any longer! Contact our experienced collection firm to speak with an attorney about debt collections in Michigan today at (248) 645-2440 for an immediate resolution to your collection matters. We look forward to hearing from you!

Save Yourself from Collection Headaches by Adjusting Your Billing System

What steps can you take to avoid collection?

Add notetaking to your billing system. Keeping detailed notes on your customer’s accounts can keep you on top of any changes and can provide a paper trail that you can use as evidence if the customer tries to argue their account status or amount due.

• Document changes to amount due. Track any adjustments to the amount your customer owes with credit and debit memos.
• Use change orders to document your customer’s authorization for any modification of its orders.
• Send a statement of account as a monthly reminder to your customer that they owe you money.

Learn other ways to keep your billing system efficient.

Experienced Collection Companies in Birmingham, Michigan 

Have you implemented these items into your billing system, but are still having problems with debtors?

Muller, Muller, Richmond & Harms P.C. can help. If you’re a business owner, you should be spending your time conducting business rather than chasing down debts. Contact one of the most experienced collection companies in Michigan today at (248) 645-2440 for an immediate resolution to your collection matters. Let the experts worry about your collections, so you have more time to focus on growing your business.

Increase the Effectiveness of Your Billing System

Do you have frequent problems with your customers becoming debtors?

How can you prevent this?

Setting up an effective billing system now can save you from collection headaches later. An effective billing system can help remind your debtor of payment, leave a paper trail, and potentially prevent customers from taking advantage of you.

Add these items to your billing system:

• Use a credit application so your customer agrees to basic terms upfront.
• Obtain a purchase order number or form from your customer so your customer can’t refute at a later point and time that they ordered the goods or services from your company.
• Invoice promptly to reinforce that your customer ordered the goods, you shipped them, and you expect payment for them.
• Keep copies of delivery documents if applicable, so you can show that the ordered items were delivered.

See what else you can add to your billing system.

Experienced Collection Companies in Birmingham, Michigan 

Have you implemented these items into your billing system, but are still having problems with debtors?

Muller, Muller, Richmond & Harms P.C. can help. If you’re a business owner, you should be spending your time conducting business rather than chasing down debts. Contact one of the most experienced collection companies in Michigan today at (248) 645-2440 for an immediate resolution to your collection matters. Let the experts worry about your collections, so you have more time to focus on growing your business.

What Types of Contracts Should Be in Writing?

Are you trying to mitigate credit risks?

Wondering about the difference between written and oral contracts?

The State of Michigan has a law, called the statute of frauds, that requires certain contracts to be in writing and signed by the party against whom enforcement is sought. Typically, this would include the following types of contracts:

Contracts that can’t be performed in one year or less;

Prenuptial agreements;

And more.

If any of these contracts have been made verbally instead of on paper, the contract may be void under the statute of frauds. Protect yourself by using written contracts when applicable. If your debtor can’t pay and the contract is determined to be void under the statute of frauds, you could be out of luck!

Debt Collection Services in Michigan Since 1961!

Since 1961, our top-rated lawyers have been dedicated to professionally and aggressively pursuing the money you’re owed in a straightforward, ethical manner. With offices in Birmingham and Grand Rapids, we handle claims against debtors located in Michigan, even if you are located out of state or out of the country.

If you want to use debt collection services in Michigan, your first step is easy. Fill out the information form on our “Contact Us” page, or give us a call at 248-645-2440, to ask questions and figure out your next steps. Don’t let the money owed to you go away- get started today! We look forward to hearing from you.

What is the Statute of Frauds?

Are you on the verge of closing a deal?

Is your contract written or oral?

An oral contract - sometimes called a verbal contract - is one that isn’t in writing. It’s a handshake deal. Many business contracts are verbal.

The State of Michigan has a law, called the statute of frauds, that requires certain contracts to be in writing and signed by the party against whom enforcement is sought.  Typically, this would include the following types of contracts:

Sale of Real estate;

Sales of goods of more than $1,000;

Suretyship and guaranties.

See what other contracts must be in writing.

Debt Collection Services in Michigan Since 1961!

Since 1961, our top-rated lawyers have been dedicated to professionally and aggressively pursuing the money you’re owed in a straightforward, ethical manner. With offices in Birmingham and Grand Rapids, we handle claims against debtors located in Michigan, even if you are located out of state or out of the country.

If you want to use debt collection services in Michigan, your first step is easy. Fill out the information form on our “Contact Us” page, or give us a call at 248-645-2440, to ask questions and figure out your next steps. Don’t let the money owed to you go away- get started today! We look forward to hearing from you.

What Can You Learn from a Call with Your Debtor?

Have questions for your debtors?

They might answer them without you asking. Listen carefully and you’ll uncover pearls of information from debtors including information you can use later to collect the debt, such as after you’ve obtained a judgement and are looking for assets to attach.

You might hear:

• Whether the debtor can borrow money to pay you: “I’ve got an application in to the Small Business Administration for a loan to pay you and other creditors.”
• Information that explains why you haven’t been paid – and whether you’re likely to be paid: “I fell off a roof and haven’t been able to work for six months, and all my employees left me to work for others.”

Although you want to pick up all the information you can that’s relevant to collection, a conversation with a talkative debtor can quickly spin out of control. When that happens, try to bring the conversation back under control.

Learn more about controlling the call through listening!

Debt Collection Services in Michigan Since 1961!

Since 1961, our top-rated lawyers have been dedicated to professionally and aggressively pursuing the money you’re owed in a straightforward, ethical manner. With offices in Birmingham and Grand Rapids, we handle claims against debtors located in Michigan, even if you are located out of state or out of the country.

If you want to use debt collection services in Michigan, your first step is easy. Fill out the information form on our “Contact Us” page, or give us a call at 248-645-2440, to ask questions and figure out your next steps. Don’t let the money owed to you go away- get started today! We look forward to hearing from you.

How to Control the Conversation, Even While Listening

What can you obtain while on a call with a debtor?

How can you use this information to your advantage?

The expression “out of the mouths of babes” is applicable to many conversations with debtors. Listen carefully and you’ll uncover pearls of information from debtors including information you can use later to collect the debt, such as after you’ve obtained a judgement and are looking for assets to attach.

Good listening can help you uncover:

• Where the debtor banks: “That bank of mine, Comerica, refuses to loan me more money.” This information can be used for future garnishments.
• Who owes your debtor money: “As soon as I get my money in from Ford, I can send you a check.” This information can also be used for future garnishments.

See what else you can learn by listening to your debtor!

Debt Collection Services in Michigan Since 1961!

Since 1961, our top-rated lawyers have been dedicated to professionally and aggressively pursuing the money you’re owed in a straightforward, ethical manner. With offices in Birmingham and Grand Rapids, we handle claims against debtors located in Michigan, even if you are located out of state or out of the country.

If you want to use debt collection services in Michigan, your first step is easy. Fill out the information form on our “Contact Us” page, or give us a call at 248-645-2440, to ask questions and figure out your next steps. Don’t let the money owed to you go away- get started today! We look forward to hearing from you.