Friday, May 13, 2022

Tips for Collection Letters


Wondering how you can make your collection letter as effective as possible?

When you’re drafting your demand letter, keep in mind the following general concepts:

  • Keep it short. No more than one page.
  • Use simple words, short sentences, and frequent paragraphs. Your letter should be easy to read with no room for misinterpretation or misunderstanding. Be firm, convey urgency, and use action words.
  • Customize the letter. Even if your letter is computer-generated, identify a specific recipient and reflect the specific invoices, dates, and amounts that are past due.
  • Demand payment by a specific date. Don’t give the debtor any wiggle room.

Learn more about effective collection letters.

Debt Collection Services in Michigan Since 1961!

Since 1961, our top-rated lawyers have been dedicated to professionally and aggressively pursuing the money you’re owed in a straightforward, ethical manner. With offices in Birmingham and Grand Rapids, we handle claims against debtors located in Michigan, even if you are located out of state or out of the country.

If you want to use debt collection services in Michigan, your first step is easy. Fill out the information form on our “Contact Us” page, or give us a call at 248-645-2440, to ask questions and figure out your next steps. Don’t let the money owed to you go away- get started today! We look forward to hearing from you.


Sunday, May 1, 2022

How to Write Effective Collection Letters

Has one of your customers become a debtor?

Want to learn how to write an effective collection letter?

The more you can customize your collection process, the more effective it becomes. Just as a journalist covers who, what, when, where, and why, you want to cover all the bases: be specific with dates, invoices, balances due, interest amounts, and due dates. Make sure your debtor knows how much they owe and when they need to pay it. Debtors are quick to grasp at the flimsiest straws. If you give them the opportunity, eventually you’ll hear a debtor claim that they didn’t pay you because they didn’t know how much to send or when or where to send it.

You can send your letter by any means that you believe will be effective, including regular mail, fax, email, or express mail. Overnight mail can sometimes help create a sense of urgency.

See more collection letter tips.

Debt Collection Services in Michigan Since 1961!

Since 1961, our top-rated lawyers have been dedicated to professionally and aggressively pursuing the money you’re owed in a straightforward, ethical manner. With offices in Birmingham and Grand Rapids, we handle claims against debtors located in Michigan, even if you are located out of state or out of the country.

If you want to use debt collection services in Michigan, your first step is easy. Fill out the information form on our “Contact Us” page, or give us a call at 248-645-2440, to ask questions and figure out your next steps. Don’t let the money owed to you go away- get started today! We look forward to hearing from you.

Friday, April 15, 2022

How to Listen to Your Debtor and Create Solutions

Is your debtor coming up with excuses?

You’ll hear all sorts of reasons why a customer hasn’t paid, including illness, injury to a key employee, a sudden downturn of business, and the debtor’s inability to collect their own receivables. In your collection calls, take the role of the problem solver and even make polite suggestions, such as: “I understand you’ve had some serious challenges, and I’ll work with you as much as I can. Can we arrange for at least half of this outstanding bill to be paid today with the remaining half in 30 days?” Your willingness to sympathize or bend the rules a bit in some, but not all, occasions can result in payment. 

Whatever the reason for nonpayment, check your notes. If the debtor has used similar excuses in the past, but you didn’t get paid promptly, you need to reconsider your extension of credit. Remind your customer: “I’ve heard that one before, we worked through it, and you still didn’t meet your commitment of payment.”

Hopefully the dispute is minor and can be resolved quickly in the first telephone call, so the entire bill can then be paid. Whatever the dispute, if it applies to only a portion of the debt, seek a commitment for payment of the undisputed amount before concluding the conversation.

Learn how to manage a phone call with your debtor.

Debt Collections in Michigan: We Fight for Your Creditors’ Rights!

Have you tried these call tactics and are still struggling with nonpayment?

Don’t let the stress of trying to contact and get results from a debtor weigh you down any longer! Contact our experienced collection firm to speak with an attorney about debt collections in Michigan today at (248) 645-2440 for an immediate resolution to your collection matters. We look forward to hearing from you!

Friday, April 1, 2022

Commons Problems You May Encounter with Debtors

Are calls with your debtors difficult?

Do you find it hard to reach a resolution with slow payors or no payors?

During collection calls, you need to maintain control over the conversation, but simultaneously listen carefully to what the debtor is saying. If the debtor is asking for more time, you should remain firm while encouraging prompt payment.

If the debtor raises a dispute, you need to pay close attention and make careful notes of the exact nature of their complaints. Try to hone in on the specifics of the dispute and figure out how you can address them.

Be prepared for the unexpected. Common problems include:

  • Surprise on their end: You’re speaking with a representative of the debtor who isn’t familiar with the fact that the account is past due. Find out if you can speak to someone else, or offer to send over a statement of account or other helpful documents.
  • Lack of documentation: Sometimes what can sound like stalling or a poor excuse turns out to be bad record keeping, and the person paying the bills lacks key documents. Getting paid may be as simple as providing your billing address or furnishing another copy of the statement or invoice.

See more common problems.

Debt Collections in Michigan: We Fight for Your Creditors’ Rights!

Have you tried these call tactics and are still struggling with nonpayment?

Don’t let the stress of trying to contact and get results from a debtor weigh you down any longer! Contact our experienced collection firm to speak with an attorney about debt collections in Michigan today at (248) 645-2440 for an immediate resolution to your collection matters. We look forward to hearing from you!

Tuesday, March 15, 2022

Save Yourself from Collection Headaches by Adjusting Your Billing System

A person looking at bills | Collection companies Michigan

What steps can you take to avoid collection?

Add notetaking to your billing system. Keeping detailed notes on your customer’s accounts can keep you on top of any changes and can provide a paper trail that you can use as evidence if the customer tries to argue their account status or amount due.

  • Document changes to amount due. Track any adjustments to the amount your customer owes with credit and debit memos.
  • Use change orders to document your customer’s authorization for any modification of its orders.
  • Send a statement of account as a monthly reminder to your customer that they owe you money.

Learn other ways to keep your billing system efficient.

Experienced Collection Companies in Birmingham, Michigan 

Have you implemented these items into your billing system, but are still having problems with debtors?

Muller, Muller, Richmond & Harms P.C. can help. If you’re a business owner, you should be spending your time conducting business rather than chasing down debts. Contact one of the most experienced collection companies in Michigan today at (248) 645-2440 for an immediate resolution to your collection matters. Let the experts worry about your collections, so you have more time to focus on growing your business.

Tuesday, March 1, 2022

Increase the Effectiveness of Your Billing System

Calculator and ledger | Collection companies Michigan

Do you have frequent problems with your customers becoming debtors?

How can you prevent this?

Setting up an effective billing system now can save you from collection headaches later. An effective billing system can help remind your debtor of payment, leave a paper trail, and potentially prevent customers from taking advantage of you.

Add these items to your billing system:

  • Use a credit application so your customer agrees to basic terms upfront.
  • Obtain a purchase order number or form from your customer so your customer can’t refute at a later point and time that they ordered the goods or services from your company.
  • Invoice promptly to reinforce that your customer ordered the goods, you shipped them, and you expect payment for them.
  • Keep copies of delivery documents if applicable, so you can show that the ordered items were delivered.

See what else you can add to your billing system.

Experienced Collection Companies in Birmingham, Michigan 

Have you implemented these items into your billing system, but are still having problems with debtors?

Muller, Muller, Richmond & Harms P.C. can help. If you’re a business owner, you should be spending your time conducting business rather than chasing down debts. Contact one of the most experienced collection companies in Michigan today at (248) 645-2440 for an immediate resolution to your collection matters. Let the experts worry about your collections, so you have more time to focus on growing your business.

Tuesday, February 15, 2022

What Types of Contracts Should Be in Writing?

Two men looking at a contract | Collection services Michigan

Are you trying to mitigate credit risks?

Wondering about the difference between written and oral contracts?

The State of Michigan has a law, called the statute of frauds, that requires certain contracts to be in writing and signed by the party against whom enforcement is sought. Typically, this would include the following types of contracts:

Contracts that can’t be performed in one year or less;

Prenuptial agreements;

And more.

If any of these contracts have been made verbally instead of on paper, the contract may be void under the statute of frauds. Protect yourself by using written contracts when applicable. If your debtor can’t pay and the contract is determined to be void under the statute of frauds, you could be out of luck!

Debt Collection Services in Michigan Since 1961!

Since 1961, our top-rated lawyers have been dedicated to professionally and aggressively pursuing the money you’re owed in a straightforward, ethical manner. With offices in Birmingham and Grand Rapids, we handle claims against debtors located in Michigan, even if you are located out of state or out of the country.

If you want to use debt collection services in Michigan, your first step is easy. Fill out the information form on our “Contact Us” page, or give us a call at 248-645-2440, to ask questions and figure out your next steps. Don’t let the money owed to you go away- get started today! We look forward to hearing from you.