How to Respond to Common Disputes

Do you want to resolve customer disputes quickly?

You’ll need to get the specifics of the complaint. Here’s an example of a common situation:

The customer says: “Your billings are messed up” or “I’ve been overcharged.”

You need to inquire:

• What exactly do they mean? Make inquiries to turn this from a vague complaint to specific objections about specific billings. For example, was the customer billed twice for the same order? Did you forget to credit them for a returned shipment? Was the price of the order misquoted?
• Which invoices are you referring to? Get the information you need to verify the complaint, track down any error, and either fix any wrongdoings or establish that their objection isn’t valid. 

Learn what to do in other common situations!

Collection Services in Michigan

At Muller, Muller, Richmond, & Harms, P.C., our attorneys specialize in debt collection services in Michigan. We can help you build a strategy customized to fit your business needs. We want to ensure you receive the best possible outcome in pursuing your case.

Fill out the information on our “Contact Us” page or give us a call at 248-645-2440 for collection services in Michigan.