Commons Problems You May Encounter with Debtors

Are calls with your debtors difficult?

Do you find it hard to reach a resolution with slow payors or no payors?

During collection calls, you need to maintain control over the conversation, but simultaneously listen carefully to what the debtor is saying. If the debtor is asking for more time, you should remain firm while encouraging prompt payment.

If the debtor raises a dispute, you need to pay close attention and make careful notes of the exact nature of their complaints. Try to hone in on the specifics of the dispute and figure out how you can address them.

Be prepared for the unexpected. Common problems include:

• Surprise on their end: You’re speaking with a representative of the debtor who isn’t familiar with the fact that the account is past due. Find out if you can speak to someone else, or offer to send over a statement of account or other helpful documents.
• Lack of documentation: Sometimes what can sound like stalling or a poor excuse turns out to be bad record keeping, and the person paying the bills lacks key documents. Getting paid may be as simple as providing your billing address or furnishing another copy of the statement or invoice.

See more common problems.

Debt Collections in Michigan: We Fight for Your Creditors’ Rights!

Have you tried these call tactics and are still struggling with nonpayment?

Don’t let the stress of trying to contact and get results from a debtor weigh you down any longer! Contact our experienced collection firm to speak with an attorney about debt collections in Michigan today at (248) 645-2440 for an immediate resolution to your collection matters. We look forward to hearing from you!