When to Escalate Your Collection Efforts

Have you noticed a once-reliable customer suddenly becoming difficult to reach?

If your attempts to reconnect have failed, it may be time to escalate.

You should consider involving a debt collection attorney when:

• Communication has completely stopped
• The debtor appears to be hiding or relocating
• The balance owed is significant
• You suspect multiple creditors are involved

At this stage, timing is critical. The longer a debt goes unaddressed, the harder it may become to recover.

How Legal Support Can Help

Working with an experienced debt collection law firm provides access to tools and strategies that most businesses don’t have in-house.

Legal professionals can:

• Conduct advanced skip tracing investigations
• Initiate formal demand processes
• File and enforce judgments when necessary
• Navigate multi-state or international collections
• Ensure compliance with all applicable laws and regulations

Firms with extensive experience in Michigan debt collection have spent decades refining these processes and can significantly improve recovery outcomes. 

Read more in our latest article.

Take the Next Step with Michigan Collection Services

If you’re struggling to collect from an elusive customer, you don’t have to handle it alone. An experienced collection services attorney in Michigan, like the Muller Law Firm, can evaluate your situation, recommend the most effective strategy, and help you move forward with confidence. Call 248-645-2440 or submit an online contact form to get started!

Practical Ways to Re-Establish Communication

Are your calls going unanswered, emails ignored, and invoices left unpaid?

If traditional phone calls aren’t working, it’s time to broaden your approach. Today’s communication landscape offers multiple avenues to reconnect.

1. Try Alternative Contact Methods

Don’t rely solely on one channel. Instead:

• Send professional, documented emails
• Use text messaging when appropriate
• Check prior documents (credit applications, contracts, invoices) for additional contact details

Sometimes a debtor may ignore one form of communication but respond to another. 

2. Verify and Update Contact Information

Outdated contact details are more common than you might think.

Review:

• Business websites and social media profiles
• Public business records
• Prior correspondence and documentation

Even small updates—like a new phone number or email—can reopen communication.

3. Consider Direct Outreach (with Caution)

In some cases, a face-to-face visit may prompt a response. However, this approach should be handled carefully.

Potential outcomes include:

• Productive, in-person resolution
• Discovery that the business has relocated or closed
• Escalation into confrontation

Because of these risks, professional guidance is often recommended before taking this step. 

4. Use Skip Tracing Techniques

When a debtor actively avoids contact, skip tracing can help locate updated information.

This process may involve:

• Database searches
• Asset and address verification
• Identifying new business affiliations

Skip tracing is a powerful tool—but it’s most effective when handled by experienced professionals who understand legal and ethical boundaries.

Read more in our latest article.

Take the Next Step with Michigan Collection Services

If you’re struggling to collect from an elusive customer, you don’t have to handle it alone. An experienced collection services attorney in Michigan, like the Muller Law Firm, can evaluate your situation, recommend the most effective strategy, and help you move forward with confidence. Call 248-645-2440 or submit an online contact form to get started!

Why You Should Have Tighter Controls on New Customers

Are you worried about customer loyalty?

When you first extend credit, your new customer knows they’re being monitored. For that reason, in most cases they’ll pay the first few invoices on time. After that point, some customers decide that they can relax and pay less promptly because they’ve already earned your respect and are no longer under the microscope, and their payments may start slowing.

In order to collect on a debt, you need to be able to identify exactly who your debtor is – such as a partnership, a corporation, or a limited liability company. This is not always easy! This process can be long and complicated, especially if your debtor is using multiple names and/or locations.

Learn more in our latest article.

Hire a Michigan Commercial Collections Attorney Today!

To protect your creditors’ rights, contact an experienced attorney for commercial collections in Michigan at (248) 645-2440 or via contact form for an effective resolution to your collection matters. Let the experts worry about your collections, so you have more time to focus on growing your business.

Four Ways to Implement Tighter Controls on New Customers

Are you finding it challenging to get new customers to pay on-time?

To protect yourself, you may choose to adopt some of the following controls:

1. Put the customer on a short leash, such as a 15-day watch list, so you detect a slowdown in payments almost immediately.
2. Be ready to turn off the credit faucet: no credit if no payment.
3. Hold up further deliveries of your goods or services until the customer pays his late invoices.
4. Get additional assurance of payment, such as liens, guarantees, and promissory notes.

Learn more in our latest article.

Hire a Michigan Commercial Collections Attorney Today!

To protect your creditors’ rights, contact an experienced attorney for commercial collections in Michigan at (248) 645-2440 or via contact form for an effective resolution to your collection matters. Let the experts worry about your collections, so you have more time to focus on growing your business.

Monitoring a Payment Plan

Have you set up a payment plan with a debtor?

When your debtor is short of cash and can’t pay off the entire debt at once, setting up a payment plan makes a lot of sense. But after you have the payment plan in hand, how do you keep the payments coming in?

After you set up a plan where the debtor is to pay off the account in installments, you should closely monitor the account, watching for any sign that the debtor is falling behind again. After the payment plan is implemented, remind the debtor that you expect all installments to be paid on time. 

But what do you do if the debtor misses a payment? Once again, the account is delinquent, and you certainly don’t want to go back to square one. As long as you actually intend to file a lawsuit if the debt isn’t paid, this is the time to threaten litigation.

Read more in our latest article.

Need a collection company that operates in Michigan?

You’re in the right place!

Your money is our #1 priority. If your or your debtor live in Michigan, our collection company can help! Take the pressure and frustration off your plate by contacting the Mullers at (248) 645-2440 or by submitting a contact form.

Effective Reminders for Debtors on Payment Plans

How can you make sure your debtor doesn’t fall behind on a payment plan? 

After you set up a plan where the debtor is to pay off the account in installments, you should closely monitor the account, watching for any sign that the debtor is falling behind again. After the payment plan is implemented, remind the debtor that you expect all installments to be paid on time. 

Here’s how you can remind your debtor effectively:

• Send statements to the debtor in advance of each payment due date. Restate the due date, amount due, and remaining balance.
• Place reminder phone calls/emails. Remind the debtor that you expect all installments to be paid on time.

Read more in our latest article.

Need a collection company that operates in Michigan?

You’re in the right place!

Your money is our #1 priority. If your or your debtor live in Michigan, our collection company can help! Take the pressure and frustration off your plate by contacting the Mullers at (248) 645-2440 or by submitting a contact form.