Training Your Staff in Billing, Part 2

In our last blog, we talked about two ways you can train your staff in billing matters. Here are two MORE ways you should keep them in the loop with billing:

Protect Sensitive Data

Your billing files contain a goldmine of sensitive information — business account numbers, bank details, social security numbers, and more. State and federal laws require you to protect that data, and your team needs to know what those obligations are. Train staff on proper data handling, set clear protocols for document storage and destruction, and provide enough supervision to make sure those protocols are followed. A data breach doesn't just hurt your customers, it can hurt your reputation and your bottom line.

Make Training an Ongoing Process

One training session isn't enough. Billing systems evolve, regulations change, and new employees come on board. Build a culture where billing training is revisited regularly. This can be through short team huddles, updated documentation, or periodic audits of billing accuracy. Your staff will be more confident, and your customers will notice the attention to detail.

Learn more in our latest article.

Need Help with Debt Collection in Michigan?

Even with the best training, sometimes you need backup. 

Let our Michigan-based debt collectors handle the work for you! To get more information and determine your next move, fill out our contact form or call us at 248-645-2440. We look forward to helping you collect what you’re owed!

Training Your Staff in Billing, Part 1

Billing might not be the most glamorous part of running a business, but it's one of the most critical. 

So how do you build a billing team that's accurate, professional, and compliant? Here are a few key areas to focus on.

Start with Accuracy

The best billing system in the world is only as good as the data that goes into it. Errors, ambiguities, and omissions create confusion and can turn a straightforward invoice into a collection headache. Train your team to double-check every entry before hitting submit. A good billing system isn't one that never makes mistakes — it's one that catches and corrects them quickly, with courteous, well-documented adjustments like credit and debit memos.

Always Use the Right Forms

It's a small thing, but mixing up forms causes big confusion. A customer who returns merchandise expects to see a credit on their statement, not a debit. If your data entry team grabs the wrong form, the customer gets confused, your phone rings, and trust takes a small hit. Make sure everyone on your staff understands what each form does and how it fits into the overall billing workflow. A quick reference card or a monthly refresher can go a long way.

Learn more in our latest article.

Need Help with Debt Collection in Michigan?

Even with the best training, sometimes you need backup. 

Let our Michigan-based debt collectors handle the work for you! To get more information and determine your next move, fill out our contact form or call us at 248-645-2440. We look forward to helping you collect what you’re owed!

Getting Collection Leads from Third Parties

Think about third parties who may owe money to your debtor. These are often overlooked but can be
valuable sources of collection. Consider:

• Accounts receivable — customers or clients who owe the debtor money for goods or services
• Tenants — anyone who rents property from the debtor and may owe rent
• Insurance companies — claims payouts the debtor may be entitled to, such as fire damage, flood losses, or auto accident settlements
• State taxing authorities — tax refunds owed to the debtor (where permitted by state law; federal tax refunds are currently off limits)
• Purchasers of the debtor's business — anyone who bought the debtor's business and still owes money on the purchase

Include anything that appears to be a possible source of money. If you can identify enough assets to feel reasonably confident you'll be able to collect, great. If not, consider scheduling a creditor's examination — a formal court proceeding where the debtor must appear and disclose their assets under oath.

Even small or unexpected assets can add up. A partial collection is still a collection.

Learn more in our latest article.

Need More Support? Call Collection Services in Michigan

If you need help tracking down assets or enforcing a judgment, our lawyers can guide you through every step of the process. Get started with our Michigan collection services by calling (248) 645-2440 or by submitting a contact form here.

Building an Effective Asset List

Winning a judgment in court is a major step — but it's only half the battle. If your debtor isn't paying
voluntarily, you need to locate and pursue their assets to actually collect what you're owed. Once you have a clear picture of their assets, you can move forward with strong collection actions like wage garnishment, bank levies, and "execution" (the legal seizure and sale of a debtor's property).

Building an effective asset list doesn't have to start from scratch. Begin by scouring your own collections file for information you may already have about the debtor, including:

• Home and business addresses
• Bank names and account details (checking, savings, and business accounts)
• Information about significant assets, such as real estate, vehicles, boats, and recreational vehicles
• Place of employment (if the debtor is an individual)
• Professional licenses or business ownership interests
• Any known safety deposit boxes

Learn more in our latest article.

Need More Support? Call Collection Services in Michigan

If you need help tracking down assets or enforcing a judgment, our lawyers can guide you through every step of the process. Get started with our Michigan collection services by calling (248) 645-2440 or by submitting a contact form here.

Voluntary vs Involuntary Bankruptcy

Do you know the difference between voluntary and involuntary bankruptcy? 

Some bankruptcies are filed by creditors who gang up on the debtor when payments to those creditors are substantially delinquent. This is referred to as an “involuntary petition.” On the other hand, when the debtor files a petition for bankruptcy, that’s considered “voluntary.” Involuntary bankruptcy can occur under Chapters 7 and 11, but not under Chapter 13.

Learn more in our latest article.

Creditors Can Trust Michigan Collection Services

Since 1961, our top-rated lawyers have been dedicated to ethically pursuing the money you’re owed. With offices in Birmingham and Grand Rapids, we handle claims against debtors located in Michigan, even if you are located out of state or out of the country. To make use of our Michigan collection services, call (248) 645-2440 or submit a contact form for an effective resolution to your collection matters.

Bankruptcy: Chapters 7, 11, and 13

Are you familiar with the three most common types of bankruptcy?

The most common “chapters” (or types) in bankruptcy are Chapters 7, 11, and 13. A simple explanation of each chapter follows:

Chapter 7, straight liquidation: In a chapter 7 bankruptcy, the debtor’s assets are divided into two categories:

• Exempt: A debtor’s exempt assets are protected in whole or in part from being taken to pay creditors. For example, exemptions protect formal retirement accounts, Social Security benefits, home equity, and some personal property. The rules of exemption are a bit tricky – exemption can be capped at different levels based on state law, and eligibility for an exemption may also depend on how long the debtor has owned the asset.
• Nonexempt: The debtor’s nonexempt assets are sold, or liquidated, and the cash proceeds are given to the bankruptcy trustee for distribution to creditors (the trustee being an individual appointed by the court to oversee that process).

Chapter 11, business reorganization: Sometimes a business that’s in financial trouble will want to try to stay in business, rather than go through liquidation under Chapter 7. The bankruptcy court allows the company to stay in business and to remain in possession and control of its assets, while implementing a plan to repay creditors based on the debtor’s assets and income.

Chapter 13, wage earner bankruptcy: This form of bankruptcy is similar to a Chapter 11 reorganization, but is limited to wage earners or nonbusiness entities. An ordinary individual or married couple with regular income, whose unsecured debt isn’t outrageous, can file Chapter 13 and enter into a repayment plan very similar to the plan described for Chapter 11. 

Read more in our latest article. 

Creditors Can Trust Michigan Collection Services

Since 1961, our top-rated lawyers have been dedicated to ethically pursuing the money you’re owed. With offices in Birmingham and Grand Rapids, we handle claims against debtors located in Michigan, even if you are located out of state or out of the country. To make use of our Michigan collection services, call (248) 645-2440 or submit a contact form for an effective resolution to your collection matters.

Revoking an Offer Before Making a Contract

Do you know what truly makes a contract enforceable?

Whether you're extending credit, working with vendors, or closing a deal, understanding the fundamentals of a contract is essential to protecting your business.

In most cases, an offer can be withdrawn at any time before it is accepted. However, there are important exceptions:

• Option agreements: When the offeree pays to keep the offer open for a specified period 
• Legal requirements: Certain rules, such as those governing merchants, may require offers to remain open under specific conditions 

Understanding these nuances can help you avoid costly missteps.

Why This Matters for Your Business

Contracts are the backbone of any successful business relationship. When agreements are unclear, incomplete, or improperly formed, collecting what you're owed becomes much more difficult.

That’s where experienced legal guidance makes all the difference.

Read more in our latest article.

Looking for Collection Services in Michigan?

Since 1961, our firm has been committed to helping businesses recover outstanding balances efficiently and ethically. Whether you're in Michigan or operating from out of state, our services can support your collection efforts. Call 248-645-2440 or submit an online contact form to get started!

The Five Core Principles of Contracts

At its core, a valid contract is built on five key elements: offer, acceptance, consideration, mutual assent,
and legality. Let’s break down what each of these means—and why they matter.

1. Offer: The Starting Point

Every contract begins with an offer. This is a clear proposal made by one party (the offeror) to another (the offeree), expressing a willingness to enter into a binding agreement.

In today’s business environment, offers are often made through emails, digital platforms, or written proposals. Regardless of the format, the terms should be clear and specific to avoid confusion later.

2. Acceptance: Clear Agreement to Terms

Acceptance occurs when the offeree agrees to the terms of the offer. This can be done through a direct statement or through actions that clearly indicate agreement.

To avoid disputes, acceptance should always be clear and unambiguous. When possible, respond using the same method the offer was delivered—this helps establish a clean record of agreement.

Timing also matters. If the offer includes a deadline, acceptance must happen within that timeframe. If no deadline is given, the law allows a “reasonable time,” which can vary depending on the situation.

3. Consideration: Value for Value

A contract must involve an exchange of value—this is known as consideration.

In most business transactions, this means one party provides goods or services, and the other provides payment. Courts generally don’t evaluate whether the deal was “fair”—only that something of value was exchanged.

4. Mutual Assent: A Meeting of the Minds

Modern contract law focuses heavily on mutual assent, meaning both parties clearly understand and agree to the essential terms.

This is especially important in today’s fast-paced business world, where informal agreements, email chains, and ongoing relationships can blur the lines. Misunderstandings about key terms can lead to disputes—or even claims that no contract existed at all.

5. Legality: A Lawful Purpose

For a contract to be enforceable, its subject matter must be legal.

Laws and regulations can change, and agreements that were once valid may become unenforceable if they later violate new rules—particularly in highly regulated industries like technology, finance, or international trade.

Read more in our latest article.

Looking for Collection Services in Michigan?

Since 1961, our firm has been committed to helping businesses recover outstanding balances efficiently and ethically. Whether you're in Michigan or operating from out of state, our services can support your collection efforts. Call 248-645-2440 or submit an online contact form to get started! 

Defendants for Incorporated and Unincorporated Debtors

In our last blog, we went over different types of defendants to look for when you file a lawsuit against
your debtor. Those are applicable to ALL types of debtors; below, we go over a few additional types of defendants that you may find in cases of incorporated and unincorporated debtors.

For unincorporated debtors, such as individuals and partnerships:

• Owners: A proprietor of a business.
• Partners: All general partners of a partnership.
• Persons who hold themselves out as owners: Anybody who claims to be an owner with you when completing credit applications or placing orders with your company.

For incorporated debtors, such as corporations and LLCs:

• Owners of startups: If a debt is owned by a new business, check to see if the corporation was formed at the time of your transaction. If not, for transactions that occur before incorporation, the business should be treated like a partnership.
• Owners of expired entities: If an incorporated business allows its corporate status to expire prior to the dates of your invoices, you can treat the business like a partnership. For example, your customer, Jones Company, Inc. allows its charter to expire in June of 2006 and your invoices are dated 2007 through 2009.

Learn more in our latest article.

Start with Michigan Collection Services

No matter what you need help with, the Mullers are here to walk you through the legal collections process. There are no dumb questions, so don’t be afraid to reach out! If you’d like to know more about using our Michigan-based collection services, call 248-645-2440 or submit an online contact form.

When You Sue Your Debtor, Who Counts as a Defendant?

When you file a lawsuit, include as defendants all people who may be responsible for paying a debt.
Review your credit file for helpful information. It’s best to add all defendants at the beginning of a lawsuit, right when things get going, so that you can get them all served with copies of the lawsuit and reduce the chances for the litigation to drag it out. Among those defendants that should be named are:

• Guarantors: All personal guarantors or co-sureties liable as a matter of contract.
• Successor companies: Companies that have taken over the operations of your debtor, with no significant changes in ownership, capitalization (investment), or other aspects of the business (such as location, phone number, or inventory). For example, your debtor is Sam’s Bike Shop, since renamed as Sam & Sally’s Bike Shop but remaining under the same ownership.
• Issuers of bad checks: Persons or companies that have written checks for payments to you that have failed to clear the bank.
• Individuals who are liable as a matter of law: For example, your state may have a law that holds individuals or companies responsible for certain types of building contract violations, such as taking money from homeowners but not paying suppliers and subcontractors with that money.
• The principal to a contract: Sometimes the person who signs the contract is an authorized agent or employee, and not the person who’s ultimately responsible for payment under the contract. If the principal is undisclosed, you should go ahead and name the agent.
• Beneficiaries of fraud: If the debtor has transferred property or other assets out of his own name to try to hide the assets from creditors, your state’s fraudulent conveyance laws may allow you to sue the recipient of the property.

Learn more in our latest article.

Start with Michigan Collection Services

No matter what you need help with, the Mullers are here to walk you through the legal collections process. There are no dumb questions, so don’t be afraid to reach out! If you’d like to know more about using our Michigan-based collection services, call 248-645-2440 or submit an online contact form.

Dealing with Difficult Debtors: Screaming and Crying

Is your debtor making business exceptionally difficult to conduct?

Debtors come in all shapes, sizes, and personalities. If you’re lucky, your customer will be polite and apologetic. However, it’s more realistic to think that you’ll encounter unpleasant behaviors. Here are two common difficult behaviors:

Screaming

Some debtors can become enraged to the point of screaming at you over the phone. You must remain calm and remember your ultimate goal: to collect payment. Some screamers calm down if you request permission to speak. If the screamer grants you permission, state the case for payment without any sign of emotion or attempt at intimidation. Describe their account balance and make a specific request for payment.

Crying

This type of debtor wants your sympathy and makes every effort to make you feel sorry for them by using illness, divorce, a death in the family, accidents, and other life altering events to pull at your heartstrings. Don’t fall for it!

Remain calm and composed, giving a response like, “I can certainly appreciate how you feel; however, we have business at hand and must resolve this outstanding balance.” You should demonstrate that you listened to what the crier was saying, but at the same time continue demanding payment.

Learn more in our latest article.

Need Help? Enlist Expert Michigan Collection Services!

If trying to collect from you debtor has gotten out of control, it’s time to call in the pros.

The Mullers offer collection services in Michigan, meaning that if you or your debtor are in Michigan, we can help! Call (248) 645-2440 or submit a contact form here to get started. We look forward to taking collections off your plate and getting you the money you’re owed.

Dealing with Difficult Debtors: Arrogance and Selective Memory

Are you having trouble dealing with your debtor’s personality?

You should know the best way to respond to the most common unpleasant personalities in order to get the best outcome out of your collection calls. Here are two of the most frustrating personality traits:

Arrogance

Some debtors think they are a lot smarter than you. In this case, your debtor will offer all sorts of explanations for nonpayment, and may have even convinced themselves that they don’t owe you any money. To keep the call under your control, respond calmly and persistently, point by point, with the facts that refute your debtor’s allegations. Don’t let your temper escalate with each point.

Selective Memory

This debtor claims that they don’t recall making their purchase, and don’t recall making a commitment to paying the bill. Your job is to remind your debtor that commitments were made on specific dates for specific amounts of money. By producing a document for every denial, you can successfully overcome your debtor’s selective memory. This is where keeping detailed documents proves invaluable.

Learn more in our latest article.

Need Help? Enlist Expert Michigan Collection Services!

If trying to collect from you debtor has gotten out of control, it’s time to call in the pros.

The Mullers offer collection services in Michigan, meaning that if you or your debtor are in Michigan, we can help! Call (248) 645-2440 or submit a contact form here to get started. We look forward to taking collections off your plate and getting you the money you’re owed.

Mini Intro to Debtor Admissions, Part 2

Can you use your debtor’s admission in court?

Getting the customer to admit owing the debt isn’t always easy. It can be the next best thing to actually getting paid as long as you handle it right. When your debtor admits that they owe you money, you can:

• Use the admission in court to help prove the debt.
• Remind the debtor of their previous admission if they try to use the same excuses for delaying payment later.

"It defies logic for this Honorable Court to proceed with a case when the Defendant has admitted his liability,” says Barbara Muller-Wilson. We’ll do everything we can to help you succeed in your case!

Learn more in our latest article.

Need help collecting debt from someone in Michigan?

You’re in the right place!

Your money is our #1 priority. If you or your debtor live in Michigan, we can take on your debt collection case. Take the pressure and frustration off your plate by contacting the Mullers at (248) 645-2440 or by submitting a contact form. We look forward to hearing from you!

Mini Intro to Debtor Admissions, Part 1

What qualifies as an admission from your debtor?

An admission is a statement from the debtor conceding that they owe you money. An admission may be full (“I owe you all the money you claim”) or partial (“I owe you some of the money, but dispute the balance.”) 

The admission can come in a number of forms, including an oral statement (for example: during a meeting or phone call), in writing such as by letter or email, in a repayment agreement you negotiate, or implied by the debtor’s actions such as sending you partial payment on your bill.

Learn more in our latest article.

Need help collecting debt from someone in Michigan?

You’re in the right place!

Your money is our #1 priority. If you or your debtor live in Michigan, we can take on your debt collection case. Take the pressure and frustration off your plate by contacting the Mullers at (248) 645-2440 or by submitting a contact form. We look forward to hearing from you!

Keeping Copies of all Client Material

Why is it important to keep all your customer’s records?

In our last blog, we talked about what notes you need to keep on your clients. Following that, here is a brief description of the copied documentation that you should keep alongside your notes:

1. Copies of all follow-up statements. Your copies should be exactly as they were sent to the debtor, including any markings of “urgent,” “reminder,” “past due,” and so on, so you can demonstrate your persistent efforts to collect the debt without resorting to litigation.
2. Copies of all demand letters and follow-up correspondence. Keep records of all correspondence, no matter how it was sent. Keep copies of letters, emails, faxes, or any other written exchanges.

Learn more in our latest article.

Need help collecting commercial debt from someone in Michigan?

You’re in the right place!

Your money is our #1 priority. If you or your debtor live in Michigan, we can take on your commercial collections. Take the pressure and frustration off your plate by contacting the Mullers at (248) 645-2440 or by submitting a contact form. 

Keeping Notes on Your Clients

What are the most important things to keep track of with your customers?

Before an account is delinquent, your records help you avoid confusion and get paid. After an account is delinquent, you’re preparing for litigation, which you hope doesn’t happen. You’ll need detailed notes if litigation comes into play.

Here’s a detailed breakdown of all the notes that you should keep on file:

1. Your customer’s entire credit file. Credit applications, invoices, purchase orders, debit and credit memos, and a ledger summarizing all transactions (a ledger comes in handy when your customer wants to nitpick the account or suddenly develops amnesia when reminded that there’s a balance due).
2. Notes of phone calls made or received, along with dates and responses. If the debtor admits owing the amount due, be sure to include that in your note. Admissions are extremely important if you end up having to go to court.
3. Notes made by employees of your company. Include notes regarding meetings, promises, disputes – anything relating to the account.

Learn more in our latest article.

Need help collecting commercial debt from someone in Michigan?

You’re in the right place!

Your money is our #1 priority. If you or your debtor live in Michigan, we can take on your commercial collections. Take the pressure and frustration off your plate by contacting the Mullers at (248) 645-2440 or by submitting a contact form.