How to Respond to Common Disputes

Do you want to resolve customer disputes quickly?

You’ll need to get the specifics of the complaint. Here’s an example of a common situation:

The customer says: “Your billings are messed up” or “I’ve been overcharged.”

You need to inquire:

• What exactly do they mean? Make inquiries to turn this from a vague complaint to specific objections about specific billings. For example, was the customer billed twice for the same order? Did you forget to credit them for a returned shipment? Was the price of the order misquoted?
• Which invoices are you referring to? Get the information you need to verify the complaint, track down any error, and either fix any wrongdoings or establish that their objection isn’t valid. 

Learn what to do in other common situations!

Collection Services in Michigan

At Muller, Muller, Richmond, & Harms, P.C., our attorneys specialize in debt collection services in Michigan. We can help you build a strategy customized to fit your business needs. We want to ensure you receive the best possible outcome in pursuing your case.

Fill out the information on our “Contact Us” page or give us a call at 248-645-2440 for collection services in Michigan. 

Resolving Disputes: Asking, Then Listening

Do you have difficult customers who complain often?

When a customer has a complaint, sometimes the best way to get the information you need is to ask a simple question: “What seems to be the problem?” You then must listen carefully and analytically to your customer’s response.

Here’s one example:

The customer says: “The salesperson messed up the order.”

You need to inquire:

• Which salesperson? Ask for the salesperson’s name and other pertinent information, such as what office the person works in, so you can track them down for comment.
• What does “messed up” mean, exactly? Get specifics of the conversations or representations, so you can figure out how to respond to and overcome the objections.
• What invoices are in question and what specific issues are being raised in relation to each of those invoices?

Learn other situations that this strategy works for on our website.

Collection Services in Michigan

Is your customer refusing to pay even after multiple requests?

You may need collection services.

At Muller, Muller, Richmond, & Harms, P.C., our attorneys specialize in debt collection services in Michigan. We can help you build a strategy customized to fit your business needs. We want to ensure you receive the best possible outcome in pursuing your case.

Fill out the information on our “Contact Us” page or give us a call at 248-645-2440 for collection services in Michigan.