How to Deal With Stall Tactics

Are you having a difficult time dealing with debtor’s excuses?

Having a hard time resolving customer concerns about paying off a debt they owe you?

Do your debtors claim they have no money and refuse to pay you?

According to the Credit & Collections Kit for Dummies, by Steven A. Harms, “when people don’t want to or can’t pay you what they owe, they come up with all sorts of excuses. Here are some of the more common ‘I-don’t-want-to-pay’ debtor comments and what you can do or say to overcome them:

1. Stall tactic: ‘I don’t have enough money on hand to pay you in full.’

Solution: Remind the debtor of possible untapped sources of funds: Money can be borrowed from lines of credit, credit cards, advances, or even friends and relatives.

2. Stall tactic: ‘Even if I had the money, I wouldn’t pay you because I don’t owe you the whole amount.’

Solution: Work toward dispute resolution.

3. Stall tactic: ‘I have a problem with some of your invoicing; the numbers don’t make sense to me.’

Solution: Review each invoice, or explain how your invoicing system works until you relieve the customer’s concerns.

4. Stall tactic: ‘I had a problem with some of your goods and services and my customers are not happy; and because they aren’t paying me, I’m not going to pay you.’

Solution: Break down and resolve the specific concerns behind this statement help work toward a resolution.

5. Stall tactic: ‘Your account is so messed up; I have no idea whether I owe anything.’

Solution: This type of statement is a classic attempt by the debtor to make the account fuzzy and irresolvable. Keep discussing the specifics until the messed-up account is un-messed.”

Call Experienced Debt Collectors in Michigan Now!

If you’re a business owner, you may decide that having a debt collection law firm work on your unpaid invoices is your best choice. That’s an area we specialize in, and we’re happy to discuss your options.

Our attorneys know how to get results for our clients and they’re dedicated to getting a satisfactory outcome. Contact our debt collectors in Michigan today at (248) 645-2440 for a free no obligation consultation.