How to Deal With Stall Tactics

Are you having a difficult time dealing with debtor’s excuses?

Having a hard time resolving customer concerns about paying off a debt they owe you?

Do your debtors claim they have no money and refuse to pay you?

According to the Credit & Collections Kit for Dummies, by Steven A. Harms, “when people don’t want to or can’t pay you what they owe, they come up with all sorts of excuses. Here are some of the more common ‘I-don’t-want-to-pay’ debtor comments and what you can do or say to overcome them:

1. Stall tactic: ‘I don’t have enough money on hand to pay you in full.’

Solution: Remind the debtor of possible untapped sources of funds: Money can be borrowed from lines of credit, credit cards, advances, or even friends and relatives.

2. Stall tactic: ‘Even if I had the money, I wouldn’t pay you because I don’t owe you the whole amount.’

Solution: Work toward dispute resolution.

3. Stall tactic: ‘I have a problem with some of your invoicing; the numbers don’t make sense to me.’

Solution: Review each invoice, or explain how your invoicing system works until you relieve the customer’s concerns.

4. Stall tactic: ‘I had a problem with some of your goods and services and my customers are not happy; and because they aren’t paying me, I’m not going to pay you.’

Solution: Break down and resolve the specific concerns behind this statement help work toward a resolution.

5. Stall tactic: ‘Your account is so messed up; I have no idea whether I owe anything.’

Solution: This type of statement is a classic attempt by the debtor to make the account fuzzy and irresolvable. Keep discussing the specifics until the messed-up account is un-messed.”

Call Experienced Debt Collectors in Michigan Now!

If you’re a business owner, you may decide that having a debt collection law firm work on your unpaid invoices is your best choice. That’s an area we specialize in, and we’re happy to discuss your options.

Our attorneys know how to get results for our clients and they’re dedicated to getting a satisfactory outcome. Contact our debt collectors in Michigan today at (248) 645-2440 for a free no obligation consultation.

Alternative Dispute Resolutions

Tired of tracking down debtors?

Are you looking for an easier way to resolve unpaid invoices?

Is there an alternative to litigation for your client disputes?

There are other ways to collect what’s owed to you! They include early neutral evaluation, negotiation, conciliation, mediation, and arbitration. The most common alternatives in dispute resolution are arbitration and mediation. However, negotiation is almost always attempted first to resolve a dispute.

These processes allow people to identify the disputed issues, develop options, consider alternatives and try to reach an agreement. If you can’t reach an agreement, and the claim goes to litigation, court and attorney fees will typically drive the cost up for both parties. So, it’s worth considering whether another approach makes more sense. 

What is Mediation?

• Each person has a chance to talk, be heard and respond to the issues. 
• Everyone is focused on communicating and resolving the dispute. 
• Helps identify and communicate goals and desires and why the debtor feels the way they do.
• Clarifies the issues and suggest ways of discussing the dispute.
• Develop options and consider whether possible solutions are realistic.
• Try to reach an agreement and ensure everyone understands any agreement that’s reached.

What is Conciliation?

• A conciliator will make suggestions or give you and the other participants expert advice on the possible options for sorting out your dispute.
• A conciliator will encourage you and the other participants to reach an agreement.

What is Arbitration?

• The main differences between arbitration and other forms of alternative dispute resolution (ADR), include: 
• You and your debtor need to agree before the process that the arbitrator's decision will be binding and enforceable.
• There’s a greater need to produce evidence. 
• There may be one arbitrator or a group of arbitrators to hear your dispute. 
• The arbitrator may be a specialist in the subject matter of the dispute or have other legal qualifications 
• At the end of the process the arbitrator will make a decision for the parties.

Call Experienced Debt Collectors in Michigan Now!

If you’re a business owner, you may decide that having a debt collection law firm work on your unpaid invoices is your best choice. That’s an area we specialize in, and we’re happy to discuss your options.

Our attorneys know how to get results for our clients and they’re dedicated to getting a satisfactory outcome. Contact our debt collectors in Michigan today at (248) 645-2440 for a free no obligation consultation.