Debtors come in all shapes, sizes, and personalities. If you’re lucky, your customer will be polite and apologetic. However, it’s more realistic that you’ll encounter unpleasant behaviors. You should know the best way to respond to the most common unpleasant personalities in order to get the best outcome out of making your collection calls including: arrogant, screamers, criers, and selective memory.
Learn more about these personalities and how to deal with them here.
It’s very difficult to keep your temper under control when you’re dealing with certain personalities. This is especially true when you know you’re being lied to. However, being cool and staying calm will heighten your chances for getting paid sooner rather than later. You must stay professional, regardless of the debtor’s attitude.
In the showdown between you and your debtor, the debtor would like you to lose your cool, so they can justify not paying you. Your calm demeanor and collected ability to respond to his or her claimed disputes will serve you well. In the end, your debtor will forgive and most likely will pay you what they owe. But, there’s no guarantee!
Our attorneys know how to get results for our clients and they’re dedicated to getting a satisfactory outcome. Contact our attorneys for debt collection in Michigan today at (248) 645-2440 for a free no obligation consultation.
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